30-Day Money-Back Guarantee & Return Policy

We want you to feel 100% confident with your smart home investments. If an appliance does not meet your expectations, returning it is fast and simple.

How to Initiate a Return in 3 Easy Steps

1
Submit Request

Email [email protected] with your Order ID and the item you wish to return.

2
Print Prepaid Label

We provide an instant Return Merchandise Authorization (RMA) and prepaid shipping label.

3
Rapid Refund

Upon delivery at our warehouse, your refund is credited within 3–5 business days.

Eligibility & Guidelines

  • Return requests must be initiated within 30 days of receiving your shipment.
  • Hardware must include all original packaging, mounting brackets, cords, and documentation.
  • Defective units or items damaged during transit are replaced free of charge under our priority warranty.
  • Replacement consumable parts (HEPA filters, mop pads) must be unopened and unused to qualify for return.

OnlySmart 3-Year Hardware Warranty

Beyond the 30-day trial period, every appliance remains covered by our 3-Year Protection Warranty. If your device experiences any technical malfunction, Wi-Fi connectivity failure, or component defect, contact [email protected] for diagnostic support or a free warranty replacement.