Frequently Asked Questions

Yes! All OnlySmart devices support universal connectivity protocols including Apple HomeKit, Google Home, Amazon Alexa, and the latest Matter standard. You can control your appliances using your favourite voice assistant or mobile application right out of the box.

Most of our devices connect directly to standard 2.4 GHz Wi-Fi networks without requiring an external hub. For Matter-over-Thread devices, any standard Thread border router (such as an Apple TV 4K, HomePod mini, or Google Nest Hub) will integrate seamlessly.

All OnlySmart smart appliances receive regular over-the-air (OTA) firmware updates via our companion app. Updates enhance device performance, introduce new automation routines, and maintain the highest data encryption standards.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are protected by bank-level 256-bit SSL encryption.

Orders are dispatched quickly from our automated fulfilment centers. You may cancel or amend an order within 1 hour of placement by contacting our support team or visiting the Order Tracking page. After dispatch, orders can easily be returned under our 30-Day Return Guarantee.

Yes! We offer wholesale and trade account rates for developers, IoT installers, and multi-family residential developments. Contact our B2B team via our Contact page for project quotes.

Standard shipping takes 2–4 business days and is FREE on all orders over $50. Express 1–2 day shipping options are available at checkout. Heavy appliances (such as oven ranges) ship with palletized freight delivery and liftgate service.

As soon as your parcel is dispatched, you will receive an email containing a real-time carrier tracking link. You can also track your status anytime on our dedicated Order Tracking page using your Order ID and billing email address.

Yes, we ship across North America, the UK, Europe, Australia, and select worldwide regions. Applicable duties or taxes are calculated clearly during checkout with no hidden surprise fees on delivery.

We stand behind our products with a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Every OnlySmart hardware product comes standard with a comprehensive 3-Year Manufacturer Warranty covering mechanical components, brushless motors, sensors, heating elements, and internal circuitry. If an item fails due to a manufacturing defect, we will repair or replace it free of charge.

Simply contact support at [email protected] with your Order ID and description of the issue. Our technicians will provide a prepaid return shipping label and expedited replacement.